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Service Desk IT Specialist
New England Innovations
Full Time
New England Innovations
Posted 3 months ago
New England Innovations is looking for a Service Desk IT Specialist.Service Desk IT Specialist will provide first-level technical support to end-users, ensuring timely and effective resolution of hardware, software, and network issues. This role serves as a key point of contact for internal staff seeking IT assistance, with responsibilities that include troubleshooting technical problems, managing service requests, and escalating complex issues when necessary.Requirements:
1. Educational Background:
• An Associate’s or bachelor’s degree in information technology, Computer Science, Telecommunications, or a related field; or equivalent hands-on experience.
• Relevant IT certifications are a plus.
2. Technical Competencies:
• First-Line Technical Support:
o Demonstrated experience, or the willingness to develop experience, in providing technical support via phone, email, and in-person.
o A strong customer-service orientation with a positive, professional demeanor.
• Microsoft 365 and SharePoint Knowledge:
o Basic understanding of Microsoft 365 and SharePoint, including familiarity with Outlook, Teams, OneDrive, and SharePoint site navigation, document management, and user permissions, with a willingness to develop deeper knowledge through hands-on experience.
• Issue Troubleshooting:
o Ability to diagnose and resolve basic hardware, software, and network issues, following established troubleshooting procedures.
o Accurate documentation of troubleshooting steps and resolutions.
• System Installation and Configuration:
o Basic experience or the aptitude to learn and install, configure, and maintain computer systems (desktops, laptops, and peripherals) and essential software applications.
• IT Documentation & Ticketing:
o Comfortable working with support ticketing systems and maintaining clear, up-to-date IT documentation such as system configurations and troubleshooting guides.
• Routine Maintenance & Updates:
o A proactive approach to performing regular system maintenance and software updates to keep systems secure and fully functional.
• IT Deployments & Project Support:
o Ability to assist with deploying new IT hardware, software, and emerging technology solutions as part of the IT team.
• Asset & Inventory Management:
o Basic knowledge of tracking IT assets and inventories following company policies.
Job Features
New England Innovations is looking for a Service Desk IT Specialist. Service Desk IT Specialist will provide first-level technical support to end-users, ensuring timely and effective resolution of har...
IT Project Manager
New England Innovations
Part Time
New England Innovations
Posted 4 months ago
We are looking for an IT Project Manager to oversee the implementation of IT projects for our biotechnology and pharmaceutical clients. The candidate will be responsible for project planning, resource allocation, and ensuring projects are completed on time and within budget. Strong leadership and communication skills are essential, along with experience in managing IT projects.Responsibilities:
- Plan, execute, and oversee IT projects from inception to completion.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Develop detailed project plans, schedules, and budgets.
- Allocate resources and assign tasks to project team members.
- Monitor project progress and adjust plans as necessary to meet deadlines.
- Communicate project status and updates to stakeholders regularly.
- Identify and manage project risks and issues.
- Ensure projects are completed on time, within scope, and within budget.
Job Features
We are looking for an IT Project Manager to oversee the implementation of IT projects for our biotechnology and pharmaceutical clients. The candidate will be responsible for project planning, resource...
Cloud Solutions Architect
New England Innovations
Full Time
New England Innovations
Posted 4 months ago
New England Innovations is hiring a Cloud Solutions Architect to design and deploy scalable cloud infrastructure for our clients. The role requires expertise in cloud platforms such as AWS, Azure, or Google Cloud. The successful candidate will work closely with clients to understand their needs and create customized cloud solutions that enhance efficiency and security.Responsibilities:
- Design and deploy scalable, secure cloud infrastructure solutions.
- Collaborate with clients to understand their business needs and requirements.
- Provide technical guidance and best practices for cloud adoption.
- Ensure high availability and disaster recovery capabilities in cloud architectures.
- Optimize cloud performance and manage costs effectively.
- Implement security measures to protect data in the cloud.
- Monitor and manage cloud environments to ensure optimal performance.
- Stay current with the latest developments in cloud technologies.
Job Features
New England Innovations is hiring a Cloud Solutions Architect to design and deploy scalable cloud infrastructure for our clients. The role requires expertise in cloud platforms such as AWS, Azure, or ...
