Secure. Compliant. Scalable. Purpose-Built IT Services for Life Sciences.

At New England Innovations, we specialize in Managed IT Services designed specifically for the complex needs of the biotechnology and pharmaceutical industries. Our services are engineered to support innovation, accelerate growth, and maintain strict regulatory compliance while delivering world-class IT performance and protection. We understand the unique challenges of highly regulated industries. With NEI as your trusted IT partner, you get secure, compliant, and scalable solutions that evolve with your science, freeing your team to focus on innovation, not infrastructure.

Our Managed IT Services Portfolio

☑ Regulatory Compliance & Data Integrity

Stay audit-ready and compliant with life sciences regulations such as:

• 21 CFR Part 11, HIPAA, GxP, ISO 27001, and SOC 2
• Computer System Validation (CSV) & documentation support
• Data integrity, traceability, and audit trail management

☑ Cybersecurity & Data Protection

Protect your intellectual property and sensitive data:

• Ransomware defense, MFA, and endpoint protection (EDR)
• Encryption and secure access controls
• Security monitoring and threat response tailored for R&D environments

☑ Scalable Infrastructure & Performance Optimization

Build a foundation that grows with your science:

• Agile IT infrastructure supporting lab expansion, M&A, and scale-up
• High-performance compute and storage for large data workloads
• Infrastructure modernization to eliminate digital transformation bottlenecks

☑ Business Continuity & Disaster Recovery

Ensure uninterrupted operations and data resilience:

• Cloud and on-prem backup solutions with defined RTO/RPO
• Business continuity planning for lab-critical systems
• Disaster recovery for ELN, LIMS, ERP, and other SaaS platforms

☑ Cloud Management & Hybrid IT Environments

Leverage the flexibility of modern cloud environments:

• Cloud migration and cost-optimized infrastructure management
• Hybrid cloud support for regulatory and performance-sensitive workloads
• Integration and lifecycle support for tools like Microsoft 365, Benchling, and Veeva

☑ IT Governance & Change Control

Establish control and visibility across your IT ecosystem:

• Policy development and SOP enforcement aligned with GAMP 5
• Change management tracking and documentation
• Centralized control of IT operations, access, and system configurations

☑ End-User & Lab IT Support

Empower your team with responsive, specialized IT support:

• White-glove helpdesk for scientists, executives, and remote users
• Device provisioning and onboarding, including lab-specific endpoints
• Integrated support for lab instruments, software, and mobile devices

☑ Third-Party Application & Vendor Integration

Enable seamless research and operational workflows:

• Integration of LIMS, ELN, QMS, and custom scientific applications
• Secure data exchange with CROs, CDMOs, and collaborators
• Vendor management and support across the software lifecycle

☑ Identity & Access Management

Control and secure access across your organization:

• Implementation of least-privilege models and conditional access
• Automated account provisioning/deprovisioning
• Identity federation via Azure AD, Okta, and other IAM platforms

☑ Strategic IT Planning & Innovation Enablement

Align your IT roadmap with your scientific and business goals:

• Technology strategy and digital transformation advisory
• Infrastructure for AI/ML, bioinformatics, and clinical platforms
• Scalable IT environments that support growth and commercialization